1、Customer Service

Responsibilities:

• Listen and respond to customers’ needs and concerns
• Provide information about products and services
• Take orders, determine charges, and oversee billing or payments
• Review or make changes to customer accounts
• Handle returns or complaints
• Record details of customer contacts and actions taken
• Research answers or solutions as needed
• Refer customers to supervisors, managers, or others who can help

Requirements:

• Need strong listening and speaking skills to clearly and accurately respond to customer inquiries and concerns
• Interact with customers by email, live chat, or other non-voice contact channels must write well, using correct grammar, spelling, and punctuation 
• Must be patient and polite, especially when dealing with difficult or angry customers
• When addressing customer issues, customer service representatives need to analyze situations, investigate problems, and determine solutions
• Required language(s): Mandarin, Bahasa Malaysia, English

2、Accounting Executive

Responsibilities:

• Prepare and handle full set of account
• Summarizes current financial status by collecting information; preparing balance sheet, profit and loss statement, and other reports
• Calculating and checking to make sure payments, amounts and records are correct
• Controlling credit and chasing debt
• Reconciling finance accounts and direct debits
• Verifying that all accounting related departments follow company protocol
• Presenting accounting issues and results to executive committees and upper management

Requirements:

• At least 3 Years of working experience in the related field is required
• Excellent accounting software user and administration skillsThorough knowledge of basic accounting procedures and principles
• Experience with creating financial statements
• Bachelor's Degree in appropriate field of study